I'm a Customer Experience & Reporting professional with 7 years of paid experience working across customer relations, service operations, reporting, and customer feedback analysis. My work sits at the intersection of customer experience, data, and communication — I turn complex information into clear insights so teams can understand what's happening, why it matters, and what to do next.
I support high-volume customer operations across multiple channels and help make sense of customer feedback, complaint trends, and service metrics.
I build dashboards, prepare monthly performance reports, monitor SLA and CSAT, and create stakeholder-ready presentations to drive data-informed decisions. I also work cross-functionally with Operations, Quality, Brand, and other teams to translate customer insights into service and process improvements.
My background in English Literature and professional writing shaped the way I communicate findings.
Before focusing more deeply on Customer Experience, I completed multiple paid freelance projects in proofreading, document editing, and translation. Across the paid freelance records I still have available, the documented earnings exceed IDR 8 million.
That experience still shows up in my work today — especially when I need to turn complex information into clear reports, documentation, presentations, or communication for different audiences.
Clean, organize, structure, and analyze customer or operational data so it is easier to use and understand.
Build clear, practical dashboards for customer experience, complaint trends, service performance, and operational reporting.
Identify recurring patterns, themes, customer pain points, and opportunities for improvement.
Track key metrics and turn performance data into reports that are easier for teams and stakeholders to act on.
Go beyond counting complaints by identifying what is driving recurring issues and where teams should focus next.
Turn workflows and operational knowledge into clear, practical documentation that supports consistency and easier execution.
A synthetic portfolio project demonstrating how I structure customer support data in Google Sheets and turn it into an interactive Looker Studio dashboard covering ticket volume, response time, resolution time, CSAT, SLA performance, severity, channels, and recurring order issues.
A portfolio case study focused on turning qualitative customer feedback into themes, root causes, priorities, and actionable recommendations.
I enjoy taking information that is messy or scattered — customer complaints, feedback, raw spreadsheets, performance metrics, or process notes — and turning it into something structured, readable, and useful.
What is happening?
Where is the issue?
Why does it matter?
What should be looked at next?
"If your customer data exists but the story behind it is still unclear, that's usually where I can help."